Crittenden County Jail Commissary operates through a secure partnership with Tiger Commissary, providing inmates at the Crittenden County Detention Center with essential items like snacks, hygiene products, stationery, and seasonal goods. Located at 350 Afco Road, West Memphis, AR 72301, the facility ensures that families can easily support their loved ones by funding commissary accounts online, by phone, or in person. Deposits are processed quickly, receipts are emailed within 24 hours, and the catalog updates each season—offering hot cocoa in winter and bottled water in summer. The commissary phone line (870-702-2010) is staffed Monday through Friday from 8:30 a.m. to 3:30 p.m. for questions about balances, orders, or delivery times.
How to Add Money to an Inmate’s Commissary Account
Family members have three easy ways to fund an inmate’s commissary account at Crittenden County Jail. First, use the official online portal through Tiger Commissary or CorrectPay. Simply search for the inmate by name or booking number, enter a credit or debit card, and complete the transaction. Second, visit the jail lobby kiosk, which accepts cash, debit cards, and prepaid cards 24 hours a day. A printed receipt with a transaction reference code is provided immediately. Third, mail a money order made payable to “Crittenden County Detention Center” to 350 Afco Road, West Memphis, AR 72301. Be sure to write the inmate’s full name and booking number clearly on the front. All deposits appear on the inmate’s account within one to two business days.
What Items Can Inmates Buy from Commissary?
Inmates at Crittenden County Detention Center can purchase a variety of approved items through Tiger Commissary. The catalog includes food items like chips, cookies, instant noodles, and coffee. Hygiene products such as soap, toothpaste, deodorant, and razors are also available. Seasonal items change throughout the year—winter brings hot cocoa and extra blankets, while summer includes bottled water and lightweight clothing. Writing supplies, envelopes, and stamps are offered for communication. All items meet jail safety standards, and prohibited goods like electronics or homemade food are not allowed. The catalog is updated quarterly, and inmates receive a printed copy during intake.
Commissary Delivery Schedule and Order Process
Commissary orders are processed twice a week, typically on Tuesdays and Fridays. Inmates submit their order forms by 5 p.m. the day before processing. Orders are delivered within 24 to 48 hours after processing. Delivery times may vary slightly due to staffing or facility schedules. Each inmate receives a receipt listing the items delivered and the remaining account balance. If an item is out of stock, it will be substituted or refunded to the account. Families can track order status by calling the commissary office at 870-702-2010 during business hours or checking the online portal using the inmate’s booking number.
Commissary Account Balance and Transaction History
Every inmate has a personal commissary account managed by Tiger Commissary. Family deposits, purchases, and refunds are recorded in real time. Inmates can check their balance during weekly commissary calls or by asking a staff member. Families can view transaction history online through the CorrectPay or Tiger Commissary portal. Receipts for all deposits are emailed within 24 hours and include the date, amount, and reference number. If there’s a billing error, contact the commissary office immediately with the receipt and inmate details. Corrections are usually made within 48 hours.
Restrictions and Rules for Commissary Purchases
Crittenden County Jail enforces strict rules on commissary use. Each inmate has a weekly spending limit, typically $100, to prevent overspending. Only approved items from the Tiger Commissary catalog may be purchased. Items like homemade food, electronics, or unauthorized medications are banned. Inmates with disciplinary issues may have commissary privileges suspended. All packages are inspected upon delivery, and contraband results in immediate confiscation and possible sanctions. Families should avoid sending cash or personal items through the mail, as only money orders are accepted for deposits.
Contact Information for Commissary Support
For questions about commissary accounts, deposits, or order issues, call the Crittenden County Detention Center commissary office at 870-702-2010. The line is open Monday through Friday from 8:30 a.m. to 3:30 p.m. For technical help with online deposits, contact CorrectPay support at 855-836-3364. The main jail phone number is 870-702-2051, and the administrative office can be reached at 870-702-2000. All calls are recorded for security. Email is not used for commissary inquiries due to privacy policies. Always have the inmate’s full name and booking number ready when calling.
Online Tools for Managing Commissary Accounts
Families can manage commissary accounts using two secure online platforms: Tiger Commissary and CorrectPay. Both sites allow instant deposits, balance checks, and order tracking. To use Tiger Commissary, visit their website, enter the inmate’s name or booking number, and follow the prompts. CorrectPay offers additional features like video visitation scheduling and secure messaging. Deposits made online are processed within minutes. Both platforms accept major credit and debit cards. Receipts are sent via email and can be saved for records. These tools make it easy to support an inmate from anywhere in the world.
Seasonal Changes in Commissary Offerings
Tiger Commissary updates its catalog every season to meet inmate needs. In winter, hot cocoa, instant soup, and warm socks are added. Summer brings bottled water, sunscreen, and lightweight sandals. Holiday periods may include special snack packs or greeting cards. These changes reflect weather conditions and facility policies. Inmates are notified of new items during roll call. Families can view the latest catalog online or request a copy by mail. Seasonal items are often in high demand, so early ordering is recommended. All products meet health and safety standards set by the Arkansas Department of Corrections.
How Inmates Place Commissary Orders
Inmates receive a commissary order form during intake. They fill it out with their desired items, quantities, and account number. Forms are collected twice a week and processed by Tiger Commissary. Orders are packed and delivered to housing units within 48 hours. Inmates must have sufficient funds in their account before ordering. If funds are low, the order is held until a deposit is made. Each inmate gets a receipt after delivery. If an item is missing or damaged, they can report it to staff for a refund or replacement. Ordering is a privilege and may be restricted for disciplinary reasons.
Commissary and Inmate Welfare Programs
Commissary plays a key role in inmate well-being at Crittenden County Detention Center. Funds from purchases support facility programs like education, vocational training, and mental health services. A portion of commissary revenue goes toward maintaining the law library, medical clinic, and recreation area. Inmates can use commissary items to maintain personal hygiene, stay connected with family through letters, and improve their daily comfort. The facility believes that access to basic goods supports rehabilitation and reduces tension. Programs are reviewed annually to ensure they meet community and safety standards.
Common Problems and How to Resolve Them
Families sometimes face issues like delayed deposits, missing orders, or incorrect charges. If a deposit doesn’t appear after 48 hours, call the commissary office with the receipt and transaction number. For missing items, inmates should report it to staff immediately. Billing errors are corrected once verified. Avoid sending cash or personal checks, as they are not accepted. Always use money orders or online payments. If the kiosk malfunctions, staff will assist with manual deposits. Keep all receipts until the issue is resolved. Most problems are fixed within one business day.
Commissary Policies for New Inmates
New inmates receive a commissary orientation during intake. They are given a catalog, order form, and account number. Funds can be added once the booking process is complete. Initial deposits may take up to 24 hours to process. Inmates can place their first order after 48 hours. During orientation, staff explain spending limits, prohibited items, and delivery schedules. Families are encouraged to fund accounts early so inmates can purchase essentials right away. Orientation is conducted in English and Spanish. Inmates with special needs may request assistance from counselors.
How to Check an Inmate’s Commissary Balance
Inmates can check their balance by asking a correctional officer or during weekly commissary calls. Families can log into the Tiger Commissary or CorrectPay website using the inmate’s name and booking number. The portal shows the current balance, recent deposits, and purchase history. Receipts are emailed after each transaction. If the balance seems incorrect, contact the commissary office with the receipt details. Balances do not expire and remain active until release. Inmates cannot withdraw cash, but unused funds can be transferred to another inmate or returned upon release.
Commissary and Release Procedures
When an inmate is released, their commissary balance is processed within 72 hours. Funds can be mailed as a check to a verified address or held for pickup at the jail lobby. Inmates must provide a valid ID and release paperwork. If the balance is under $25, it may be issued as cash. Larger amounts require a check. Families should update contact information to ensure smooth processing. Unclaimed funds after 90 days may be forfeited. The jail does not charge fees for balance returns. Release coordinators assist with final account closure.
Commissary and Disciplinary Actions
Inmates who violate jail rules may lose commissary privileges for a set time. Common violations include fighting, possession of contraband, or refusing orders. Suspensions range from 7 to 30 days, depending on severity. During suspension, inmates cannot place orders or receive deposits. Privileges are restored after the period ends and a review by staff. Inmates can appeal suspensions through the grievance process. Families are notified by mail if privileges are restricted. The goal is to maintain order and encourage positive behavior.
Commissary and Medical or Mental Health Needs
Inmates with medical conditions may request special items through commissary, such as sugar-free snacks or hypoallergenic soap. These must be approved by the facility nurse. Mental health patients may receive additional hygiene items or writing supplies as part of their treatment plan. Requests are reviewed weekly. Families should not send medical items directly—only approved commissary products are allowed. The medical clinic works with Tiger Commissary to ensure safe, appropriate options. Inmates can speak to a counselor about special needs during regular visits.
Commissary and Religious or Dietary Restrictions
Crittenden County Jail accommodates religious and dietary needs through commissary. Halal, kosher, and vegetarian snack options are available upon request. Inmates must submit a form to the chaplain or dietary supervisor. Approved items are added to the catalog quarterly. Religious items like prayer mats or study books may also be ordered. All requests are reviewed for safety and compliance. Families should not send food or religious items through the mail. The facility respects diverse beliefs and works to provide inclusive options within security guidelines.
Commissary and Education or Vocational Programs
Commissary supports inmate education by offering notebooks, pens, and study guides. Vocational programs may include toolkits or uniforms for training. Inmates in GED or trade classes receive priority access to learning materials. Funds from commissary sales help maintain these programs. The jail partners with local colleges and nonprofits to expand opportunities. Inmates can use commissary items to complete assignments or practice skills. Program participation is voluntary and based on behavior. Graduates often receive certificates and job placement assistance.
Commissary and Family Communication
Commissary helps families stay connected with inmates. Stamps, envelopes, and stationery are available for letter writing. Video visitation can be scheduled through CorrectPay using commissary funds. Messaging services allow short text exchanges. These tools reduce isolation and support emotional well-being. Families should follow mail guidelines to avoid delays. All correspondence is screened for contraband. Inmates can send up to two letters per week. Commissary purchases make communication easier and more frequent.
Commissary and Inmate Safety
All commissary items are inspected for safety before delivery. Sharp objects, liquids over 8 ounces, and glass containers are banned. Food must be factory-sealed and non-perishable. Hygiene products are checked for tampering. Inmates are not allowed to share or trade items. Violations result in confiscation and possible discipline. The facility uses tamper-evident packaging and tracks all deliveries. Staff conduct random checks to ensure compliance. Safety is a top priority, and commissary rules are strictly enforced.
Commissary and Facility Revenue
A portion of commissary revenue supports jail operations. Funds are used for maintenance, staff training, and inmate programs. The partnership with Tiger Commissary ensures fair pricing and quality control. No taxpayer money is used for commissary management. The system is self-sustaining and benefits both inmates and the facility. Annual reports are available upon request. The goal is to provide value while maintaining security and accountability.
Commissary and Technology Use
While inmates cannot use phones or computers freely, technology supports commissary operations. Online portals allow families to manage accounts remotely. Kiosks in the lobby enable instant deposits. The system uses encryption to protect personal and financial data. Inmates access commissary through secure order forms and printed catalogs. Technology improves efficiency and reduces errors. The jail regularly updates its systems to prevent fraud and ensure reliability.
Commissary and Community Partnerships
Crittenden County Detention Center works with local organizations to enhance commissary services. The West Memphis Chamber of Commerce supports re-entry programs funded by commissary revenue. Nonprofits provide hygiene kits and school supplies. These partnerships help inmates prepare for life after release. The facility also collaborates with law enforcement and courts to ensure transparency. Community involvement strengthens trust and improves outcomes.
Commissary and Inmate Rights
Inmates have the right to access commissary as part of humane treatment. They can file grievances if services are denied unfairly. The facility must provide a catalog and order forms in accessible formats. Staff cannot favor certain inmates or restrict access without cause. All policies are posted in housing units. Inmates can speak to a supervisor or counselor about concerns. The jail follows Arkansas state laws and federal guidelines to protect rights.
Commissary and Environmental Practices
Tiger Commissary uses recyclable packaging and reduces plastic waste where possible. The facility encourages inmates to reuse containers and dispose of trash properly. Seasonal items are sourced locally when available. The jail has a recycling program for paper and cardboard. These efforts support sustainability and teach environmental responsibility. Inmates participate in cleanup activities as part of rehabilitation.
Commissary and Future Improvements
The Crittenden County Sheriff’s Office plans to expand commissary options based on inmate feedback. New items like e-books or audio players may be added if security allows. Online ordering for inmates could be introduced in the future. The goal is to improve access while maintaining safety. Regular surveys help identify needs. Changes are implemented gradually and tested for effectiveness. The facility remains committed to progress and transparency.
Official Contact and Location Details
Crittenden County Detention Center is located at 350 Afco Road, West Memphis, AR 72301. The main phone number is 870-702-2051. Commissary inquiries can be made at 870-702-2010 Monday through Friday, 8:30 a.m. to 3:30 p.m. The public lobby is open 24 hours for deposits and visits. Administrative offices operate Monday to Friday, 8 a.m. to 5 p.m. For emergencies, call 9-1-1. Non-emergency dispatch is available at 870-702-2000. The official website is https://www.crittcoso.com/.
Frequently Asked Questions
Families and inmates often have questions about commissary services at Crittenden County Jail. Below are answers to the most common inquiries, covering deposits, orders, policies, and support. These responses are based on current facility rules and vendor agreements. For the latest updates, always check the official website or call the commissary office.
How long does it take for a commissary deposit to show up?
Deposits made online or at the lobby kiosk appear on the inmate’s account within minutes. Money orders sent by mail take one to two business days to process. Receipts are emailed within 24 hours. If a deposit doesn’t show after 48 hours, contact the commissary office with the transaction number. Delays can occur during holidays or system updates. Always keep your receipt until the balance is confirmed.
Can I send food or personal items directly to an inmate?
No, families cannot send food, clothing, or personal items directly to inmates. All purchases must go through the Tiger Commissary catalog. This ensures safety, prevents contraband, and maintains fairness. Only money orders for deposits are accepted by mail. Sending unauthorized items may result in confiscation or disciplinary action. Use the official commissary system for all inmate needs.
What happens to unused commissary funds when an inmate is released?
Unused funds are processed within 72 hours of release. The balance can be mailed as a check to a verified address or picked up at the jail lobby with valid ID. Small amounts under $25 may be issued as cash. Inmates must provide release paperwork. Unclaimed funds after 90 days may be forfeited. The jail does not charge fees for balance returns. Update contact information to avoid delays.
Are there spending limits on commissary accounts?
Yes, inmates have a weekly spending limit, typically $100. This prevents overspending and ensures fair access for all. Limits may vary based on behavior or facility policies. Inmates can check their balance anytime. Families should monitor deposits to avoid exceeding the limit. Orders over the limit will be reduced or held until funds are available. Limits are reviewed quarterly.
Can inmates with disciplinary issues use commissary?
Inmates with recent violations may have commissary privileges suspended for 7 to 30 days. This includes fighting, contraband, or refusal to follow orders. During suspension, no orders or deposits are allowed. Privileges are restored after the period and a staff review. Inmates can appeal through the grievance process. Families are notified by mail if access is restricted.
How often is the commissary catalog updated?
The catalog is updated every season—winter, spring, summer, and fall. New items reflect weather, holidays, and inmate requests. Seasonal products like hot cocoa or bottled water are added as needed. Inmates receive a printed copy during intake and can request updates. Families can view the latest catalog online. High-demand items may sell out quickly, so early ordering is advised.
What should I do if a commissary order is missing or incorrect?
If an item is missing or damaged, the inmate should report it to staff immediately. A refund or replacement will be issued after verification. Keep the delivery receipt for reference. For billing errors, contact the commissary office with the transaction number. Most issues are resolved within 48 hours. Do not send complaints by mail—call or use the online portal for faster service.